How To Find Us

Two Convenient Locations

We happily operate 364 days a year from our Midtown location! Our Downtown location operates the 50 minute Liberty Super Express cruise and Statue at Sunset cruise only.

MIDTOWN WEST		DOWNTOWN
Pier 83, West 42nd Street		Pier 16, South Seaport
Get Directions		Get Directions

Customer Service & General Inquiries

Phone: (212) 563-3200, 7 days a week, 9:00AM - 7:00PM

Email us: guestservices@nycl.com

We're happy to answer any of your questions!

For more info or to get started, just fill out this form.

DIRECTIONS AND PARKING

How do I get there (directions)?

Please note that we have two locations: Midtown (Pier 83, West 42nd Street and 12th Avenue) and Downtown (Pier 16, South Street Seaport).

Only Liberty Super Express departs from Pier 16, South Street Seaport. Please confirm your departure location before heading to the Pier.

MIDTOWN | PIER 83

By Subway

Take the 1, 2, 3, 7, A, C, E, N, Q or R train to Times Square 42nd Street; train B, D, F to 5th Avenue and 42nd Street, or 4, 5, 6 train to 42nd Street Grand Central Station. Follow directions below for the bus or walk 5 avenues west to Pier 83 (about 1 mile or 1.6km).

By Bus

From 42nd Street take the M42 bus going West, directly to the Circle Line Pier. From 49th Street take the M50 bus directly to the Circle Line pier.

Parking

Parking available at Circle Line Sightseeing, Pier 83, W 42nd Street. ($35 before 3pm weekdays and $40 after 3pm weekdays and $40 for all weekends)

DOWNTOWN | PIER 16 South Street Seaport

By Subway

Take the 2, 3, 4, 5, J, Z or M train to Fulton Street; A, C, or E train to Broadway-Nassau. Walk East on Fulton Street to Water Street and the South Street Seaport.

Parking

Pier 16 parking is available at 167 Front St. Edison ParkFast

RESERVATIONS AND TICKETING

How does our Ticket Pricing work?

Circle Line uses a dynamic pricing approach to setting ticket prices. What does this mean? It means that generally speaking you will find our tickets priced lower during times with less demand, like Monday through Thursday and during the colder months of October through February. We do this because our boats have a limited capacity. We weren't the first to come up with this idea: this comes from airlines and hotels.

What is a Reserved Ticket?

A Reserved Ticket guarantees your seat on board. Bypass the box office line and go straight to the security line to enter our Pier area. We are not able to accept reservations from Attraction Pass partners, except via CityPass. To reserve your seat using CityPass, please go to citypass.circleline.com.

What is Premier?

Premier tickets provide an upgraded VIP experience with early boarding and premium cushioned seating.

Premier seating on ALL cruises during cold winter months are located INDOORS ONLY.

When available, you can select Premier Tickets during checkout.

Note: Premier seating on ALL our ships is on the 2nd deck. Guests unable to climb stairs will not be able to take advantage of premier seating options.

If I have a CityPASS, how do I reserve my place on a cruise?

First, purchase CityPASS online for immediate, paperless mobile ticket delivery. Next, CLICK HERE to reserve your cruise date & time. CityPASS guests without an advance reservation can also reserve at our ticket office. If you have your mobile ticket on your phone, please arrive 30 minutes before departure and go directly to security and the boarding line.

If I have an Attraction Pass (GoCity Pass, New York Pass, Explorer Pass, or Sightseeing Pass), how do I reserve my cruise ticket(s)?

These pass holders can't reserve on our website in advance. Instead, please arrive at Pier 83 45-minutes prior to departure time to exchange your pass for tickets. You may also come to our Pier 83 ticket office up to 2 days prior to your desired cruise time to get your tickets.

May I change my ticket(s) to a different cruise?

Yes! If you wish to change your reserved ticket purchased online, just come to the box office to exchange it for any cruise of equal or lesser price. If the new cruise has a greater price than the one you have already purchased, you'll need to simply pay the difference between the two cruises.

How much are children's tickets?

Children under 3 ride FREE! Please ask at the box office for an infant ticket. We offer discounts for children 3 - 12 years old. Please check specific cruises on our website or ask at the box office.

Do you offer packages for Groups?

Yes! We offer amazing packages, food and drink menus for groups of every size. Check out our Groups & Charters page for more information.

Can you accommodate schools and camp groups?

We sure can! A Circle Line cruise is fun and educational. Learn more here, we'd be delighted to help you.

Can I charter an entire boat?

YES. YOU. CAN. Visit our Groups & Charters page for more information or call us at (212) 630-8885 and one of our expert advisors will help you create an unforgettable event.

RESCHEDULING AND CANCELLATIONS

What is your refund policy?

Sightseeing tickets purchased from circleline.com or our ticket office are refundable up to 24 hours prior to the scheduled cruise time.

Special cruises, such as 4th of July, New Year's Eve and Bear Mountain, are refundable up to one week prior to the event date.

If you do not have a barcoded ticket that was emailed to you by Circle Line or by a third-party seller, you most likely have a "voucher" or a Pass that needs to be exchanged at our box office for a ticket. Please arrive 45 minutes prior to departure to do this. If you our cruise is sold out, which happens infrequently, you may request a refund directly from the third party. Circle Line can't issue refunds sold by our third party.

We do not make reservations for our cruises except for groups of 15 people or more. There is a first come first serve policy for groups of less than 15 people on all of our regular sightseeing cruises.

BOARDING AND ON BOARD

Boarding Information

Boarding begins 30-minutes before departure, but please arrive 45-minutes to 1-hour prior to departure to allow time for obtaining boarding passes and heading through security.

Do I need to print my tickets?

No. But please make sure that your tickets are available on your mobile phone. If you received an email from us with tickets as a PDF attachment, we just need to be able to scan the barcode in the ticket.

Will your cruises leave on time?

Yes! Our boats typically depart exactly when scheduled. PLEASE leave enough time for traffic and transit delays and plan to arrive early.

What kind of concessions are available on board?

Our standard items include hot dogs, pretzels, nachos, an assortment of fresh sandwiches and salads, assorted breakfast items (during morning cruises), coffee/tea/soda/bottled water and full bar including beer, wine and cocktails.

Can I bring my own food or drinks on board?

No outside food or beverages are allowed on board our boats. We do, however, have a full snack bar and beer, wine and cocktails on board.

How close do the boats get to the Statue of Liberty?

All of our sightseeing boats cruise within yards (meters) of Lady Liberty for an absolutely incredible view. You’ll feel like you’re actually on the island!

Does the Best of NYC Cruise actually circumnavigate Manhattan?

Yes! The Best of NYC Cruise circles the entire island of Manhattan and offers the most comprehensive tour available. There are however, occasions out of our control when we cannot fully circumnavigate the island due to high tides. If you have concerns, please give us a call as early as 9:30 AM the morning of the day you plan to take a cruise (212) 563-3200.

Is smoking allowed on the boat?

Smoking is not permitted on Circle Line’s regular sightseeing cruises including Liberty, Statue of Liberty Express, Statue by Night, Landmarks, Best of New York and Harbor Lights. *Smoking may be permitted in designated areas on Circle Line’s Music Cruises, Bear Mountain Cruises, 4th of July and New Year’s Eve Cruises. Please plan your trip accordingly.

Are the boats pet friendly?

Sorry, animals are not permitted on the Circle Line boats, except for certified service animals.

Please note For the safety of our staff, other guests and the service animal, our boats are not an ideal environment for training service animals. Our boats are closed spaces where passengers and animals can’t disembark in case a situation deteriorates, therefore we unfortunately can’t accommodate service animals that are in training.

WHAT WILL I SEE ON MY CRUISE?

Please see individual cruise pages for cruise routes and highlights, but note that all of our sightseeing cruises take you close to the Statue of Liberty for incredible photos and selfies.

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